My friend, Simon T. Bailey, is one truly gifted individual! Â After meeting him at an ISES Event in San Francisco several years ago, I became so inspired by Simon’s motivational words, and we instantly connected and became good friends.
Voted the best motivational keynote speaker by Meetings and Conventions Magazine, Simon lives up to his reputation by bringing out the brilliance already within you.
I love what Simon has to share. Â He encourages you to search for the brilliance that lies within yourself and to go above and beyond both your own and other people’s expectations of yourself.
I will let Simon speak for himself:
Your mouth is the door that creates your future. Â Your words are the keys that unlock it.
We spend so much time climbing the invisible ladder, only to discover that its rungs donâ€™t reach the top like we thought. Â Instead of trying to move vertically from bottom to top, how can you move horizontally, from A to Z? Â Build relationships with people. Â Solve their problems and make their businesses and lives better. Â Be an MVP (Most Valuable Person).
Personal Service with a Brilliant Touch comes down to these five insights:
- PeopleÂ â€“ Hire for attitude, and teach for success. Â Teaching doesnâ€™t Â fix what Human Resources doesnâ€™t catch. Create an employee orientation that plants the microchip in the mind of every employee that represents your brand. When I worked at Disney, it was two days of drinking the Disney Kool-Aid, and sniffing the pixie dust. I have been gone from the mouse house for almost ten years, and I still have residue of magic in my veins.
- ProductÂ â€“ What problem is your product or service solving? What solution is your product providing to the end-user? Does everyone who needs to know it, â€œget itâ€ and constantly hear it on a daily basis? Â According to Harvard, you have to hear something five to seven times before it sticks.
- ProcessÂ â€“ Do you remember when you were dating your spouse? You did whatever you had to do to capture their attention. If it meant fine dining, vintage wine, long walks in the park, and hours of conversation, you did it. Yes, it was a process, but you knew that there was a payoff in the end. Well, somewhere along the way you stopped doing what caught them the first time. By now, you know where this is leading â€“ whatever you did to catch them, you have to do to keep them.
- PriceÂ â€“ If you are just selling a product or service, then you are competing on price, however, if you can demonstrate your value-add, then does the price really matter? For instance I pay on average $11.50 for a burger at Five Guys Burger and Fries, which is a treat 4 times a year as compared to $6 or $7 dollars at other fast food restaurants. Why? Itâ€™s that extra scoop of fries that gets me every time. Donâ€™t tell my doctor about my addiction to French fries. This can be our secret.
- PraiseÂ â€“ What gets recognized gets repeated! Whenever I frequent BoneFish Grill whichÂ (if I am lucky) is once every six or nine months, I am greeted by Sue, a server who calls me by name. When I receive my check it says â€œthank you.â€ WOW â€“ what a brilliant touch. What can you do in your business to add a signature touch?
Think differently and escape the sea of sameness. Think Brilliantly and soar above average-i-tis!
Hug your babies. Their future and your life is precious, priceless, and filled with possibility.
Put away the microscope of yesterday and look through the telescope of your tomorrow. Itâ€™s really Brilliant!
To read more about Simon, check out his website atÂ www.simontbailey.com